Client Support

IT Solutions believes that good service can only be sustained when the ethical foundation of the business relationship is solid, when mutual expectations are clear and when communication is open. IT Solutions takes several steps to ensure these conditions are in place.

First, we educate all IT Solutions associates on our Rules of Customer Service, which follow at the end of this page.

Second, we provide our guidebook "Doing Business with IT Solutions" at the very start of each Client relationship. This spells out the expectations that both partners should have of each other and is especially useful for getting the relationship started smoothly in the critical early stages.

Third, we perform a Client Quarterly Business Review which includes our senior management and yours, so that IT Solutions can continue to align the strategic plan we maintain for our relationship with your business goals.

Fourth, we are developing a Client extranet to provide maximum visibility into our operations and performance to each of our valued Clients.

Our Rules for Customer Service

1. Under-promise, over-deliver.

2. Never disparage someone else's work, whether done by someone else from IT Solutions, another firm or the Client.

3. Look at everything from the Client's perspective: how can we maximize our value to them?

4. View technology in business terms: how is what we are doing going to improve the Client's business (revenue, profits, customer wins, customer retention, employee retention)?

5. Truly elegant solutions always benefit #3 and #4. In good design, form follows function.

6. Do work we would be proud to tell our grandchildren about. Be so good that our work becomes a lasting foundation. Set new benchmarks, create new standards, and take every opportunity to become legendary.

7. Good work is always seen by the Client to be a good value. Great work is obvious because it always brings the opportunity to do more work.

8. All projects produce ongoing support needs; all support operations reveal new project needs. If we don't address both, we have let the client down.

9. IT Solutions can only be of lasting value to its Clients and Associates if it consistently makes a fair profit.

10. What differentiates IT Solutions most from its competition is on this page.