How do ITS Managed Onsite Services save money?
How do ITS Managed Onsite Services improve company profits?
What technologies can ITS Managed Onsite Services support?
How does ITS approach a Managed Onsite Services engagement?
Why does ITS work onsite rather than from a remote center?
What commitment do I need to make to ITS?
How can I get started?
ITS Managed Onsite Services saves you money in three ways:
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Lowers costs.
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Improves operational efficiencies.
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Increases productivity.
If you are currently using another IT services provider, the chances are that our unique model can provide better services at a lower cost. We are likely to reduce outages, time-to-recover, and project implementation times. Lastly, we can make recommendations for tuning your technology so that it operates more smoothly, resulting in fewer costly problems on an ongoing basis.
In addition to saving money, ITS can assist in improving company profits by:
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Ensuring that critical customer-facing systems such as email, e-commerce, extranets, and web-based marketing systems stay online and available at all times.
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Freeing up valuable time for strategic initiatives and business alignment. Whether our
onsite teams perform these strategic functions, or your internal teams do, you’ll have more time to focus on what’s most important to your firm.
What technologies can ITS Managed Onsite Services support?
ITS Managed Onsite Services can support a large range of technologies. ITS has experience using Managed Onsite Services for helpdesk, desktop support, IT logistics, network operations center, server support, operating system engineering, messaging engineering, network engineering, and even network security.
ITS will transition you to Managed Onsite Services using processes learned over 10+ years of building and running IT teams for large enterprise clients. In addition to our proprietary processes, we use industry standards and best practices to ensure that the services you receive are optimized and mature.
In addition to proprietary processes, open standards, and best practices, ITS uses a proven 4-phase methodology when approaching a Managed Onsite Services engagement:
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Determine current actual service levels and costs.
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Define desired service levels and budget, and a transition plan to reach them.
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Implement the transition plan and run the new operation.
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Measure results and drive continual improvements.
During your transition to ITS Managed Onsite Services, our IT experts will analyze your requirements and deliver a plan that fits your operational and budgetary needs. Your ITS site manager will lead the plan’s implementation, and then run the team according to our established processes and procedures.
As the engagement moves forward, we will regularly report our progress and work with you to identify and evaluate additional process or technology changes that can further increase cost savings and improve service.
Because ITS is stationed at your site, you get complete customization, flexibility, and retention of your investment, combined with full accountability and visibility.
Remote solutions can sometimes reduce price by (in part) distributing costs among multiple clients. Unfortunately remote services solutions also have some serious (and possibly unforeseen) problems. For example, remote solutions generally result in harder transitions, reduced integration and customer service, poor responsiveness, and less flexibility. ITS Managed Onsite Services provide a better long term value proposition:
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Easier transition: Working onsite means that the time and expense spent starting our relationship can be considerably less than other alternatives. Instead of engaging in a large scale remote transition project that requires extensive documentation, systems changes, and perhaps even unwanted standardization, ITS can start addressing on your work backlog immediately.
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Tighter integration and better customer service: Since we are onsite, we become part of your IT team. That means we know your people, your business, and your unique challenges. We also know who to communicate with, when, and how to do it. There is simply no substitute to that type of integration when tough challenges arise.
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Better responsiveness: ITS works onsite, shoulder to shoulder with your staff and face-to-face with your end-users. We integrate our processes with your business, and can be more agile in responding your needs.
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More flexibility: Our onsite presence means that you can temporarily reassign our resources to fulfill short-term projects or meet peak demands; a benefit that represents a cost savings throughout our relationship.
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You can start as small or as large as you would like. Sometimes clients are not in a position to make a large, long-term commitment, yet they still have significant ongoing IT challenges. ITS offers several Managed Onsite Services options which range from short-term project management teams to comprehensive, service-level-based onsite outsourcing solutions.
Additionally, we don’t rope you into a stiff long-term contract with onerous cancellation clauses. If at some point you decide to move away from us, you own the documentation, databases, and other tools, all with our improvements and modifications.
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