What keeps you up at night? ITS takes on key business/IT issues to get IT Professionals back to a fitful night of sleep.

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IT professionals today are finding that leaving the office behind for the day is a very difficult thing to do. With the thought of data breaches, down systems, poor response and escalation procedures looming on the horizon, it is very difficult for the CIO to get any sleep at all! According to research published by… Read more »

Managed Service Provider’s Value and Accountability

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The Help Desk Institute determined (from 3,000 respondents) the following; – 72% of Manage Service Provider’s o Measure, and o Are accountable for their performance. – Less than 50% of in house solutions measure and are held accountable. – An outsourced SLA is considerably more stringent than an in-house SLA.

Support Trends Affecting Companies Today

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A recent study by MetricNet shows corporations are shrinking the number of desktop support engineers that are assigned to support the enterprise environment. Factors such as decreasing budgets, desktop virtualization, standardization of the desktop, mobilization, and remote diagnostic tools, all contribute to this trend. However, the cost per ticket is significantly increasing because of factors… Read more »

Top Reasons Why Companies Outsource IT Support

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In a recent corporate survey, the Help Desk Institute determined the top reasons why companies outsource their IT support, the responses were; – 1. COST – 49% stated cost savings was very attractive – 2. EXPANDED SCOPE OF SUPPORT – 37% stated outsourcing IT support gave them greater agility to expand their support capabilities vs…. Read more »

Why Outsourcing your Mobile Support is a smart idea

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Fast, specialized help is critical. Mobile users often have a much lower tolerance for technical problems than someone sitting at a desk. The consequences to the business can be more significant too — imagine an executive negotiating an acquisition overseas or a salesperson trying to close a deal before boarding a long flight. Companies have… Read more »